Fading image from your board projector?

You can order a new projector in one of two ways:

  1. Call AVM on 0845 26 26 600. Provide the school ledger code  and they will invoice the school directly.
  2. Send the order details and ledger code to ITServiceDesk@eastlothian.gov.uk  and they will raise a formal PO via Pecos.

ELC no longer has any interactive whiteboard projectors (or lamps) to offer at subsidised costs therefore cost will be £295 plus £95 installation.  The new Epson EB-X20 projector replaces the EB-X11 model.

EduBuzz Incident Involving Loss of Uploaded Files – Update

This is an update on the recent incident.

The hosting company have now restored the majority of the uploaded files (57,665 of ~68,000 files) from backup.

Those files which cannot be restored are those missing files which were uploaded since around November 2013 when the site was moved to its new hosts.

Document files

  • Arrangements are in hand to contact contributors who uploaded document files which are still missing. Where new copies of the same files can be provided, the hosting company will replace them exactly as before.

Image files

  • It is not practical to replace image files in the same way.

If your site’s appearance is being affected by missing image files, e.g. because a header image is still missing, these will need to be replaced manually.  Please contact us (support@edubuzz.org) for assistance if required.

Incident Affecting Schools eduBuzz (WordPress) Web Sites

We learned this week that there has been a major incident affecting the files which have been uploaded by our staff and students to their schools eduBuzz WordPress sites.

We now know the extent of the problem, and this post is to share that information, and advise you of current recovery plans. Please share it with other staff as appropriate. Continue reading Incident Affecting Schools eduBuzz (WordPress) Web Sites

Image display issues on eduBuzz WordPress sites

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Many images around the eduBuzz WordPress sites are currently not displaying properly. Many other uploaded files, such as PDF documents, are also inaccessible.

The image on the left is a screenshot showing what visitors to the sites see where image(s) should be. This example was obtained using Internet Explorer 9; other browsers might handle the situation differently.

Attempts to access uploaded files such as PDF documents are causing the error message “Forbidden” to be displayed.

A support call has been raised with the hosting company, and they are currently investigating.

 

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