Posted on by Alison Macdonald

Welcome event 26 November 2019

We held our first ELHSCP welcome event for new starts with the Partnership (and some not so new!)

As part of the session, we asked people five key questions – see what they said.

What would you like to hear people saying about East Lothian HSCP?

• They take notice of complaints
• They are delivering relevant services
• Value for money
• Consistency of care/carers
• Provide effective and efficient services
• Modern, up-to-date, fit for purpose
• They care for you
• That we are addressing pubic concerns like those described by Marilyn
• Improving community services
• Learning from best practice elsewhere – networking and making sure we have the resources and time to do so
• Individualised and focused
• It’s a great place to work
• That we are dynamic and proactive
• Right place, right time, right solutions, right approach
• Forward thinking
• That we listen and learn
• Respecting of others
• Know about the partnership and what it’s responsible for

What’s been the best thing so far about working in East Lothian?

  • Location
  • Community
  • Variety
  • Organised
  • Effective leadership and valued
  • Opportunity to develop
  • Transport
  • The people
  • Being appreciated
  • Proactive environment
  • Geographically mixed, e.g., towns and country
  • No traffic
  • Meeting new people
  • Views taken into account
  • Consulted!
  • Having good relationships with other staff

How do you want to treat each other?

  • With respect
  • Recognising skills
  • As EQUALS
  • Utilising/recognising skill mix and using them
  • Supporting people
  • Kindness and interest
  • Approachability
  • Understanding colleagues caring needs
  • ‘no blame’ culture – accept that people make mistakes
  • Looking at what skills people have outside the workplace
  • Recognising time constraints
  • Fairness and consistency
  • Good communication
  • Valued
  • As a team.

What questions would you put to senior managers present today?

  • What opportunities are there for development and progression?
  • What procedure/framework is there for reporting issues?
  • Do you like your job?
  • Are there opportunities to shadow you in your role?
  • Is there a support framework for staff who would like to develop skills to move out of their professional ‘box’ into something different?
  • Is there any support for staff dealing with difficult issues?
  • How do you cope/deal with all the stress/complaints you deal with on a daily basis?
  • If staff have an important idea for development, where should they discuss this?

What matters to you when you are at work?

  • Team working
  • Person-centred care
  • Break time
  • Collaborative leadership
  • Recognition
  • IT working OK
  • Being valued
  • Good staff relationships
  • Hot-desking limits a feeling of belonging
  • Good support system
  • Nice working environment.

This is all valuable feedback and will be taken account of. More ideas – keep them coming to myvoice@eastlothian.gov.uk