Integrated HSC Clusters and TEC play key roles in improving the patient experience

By Ali Buchanan

Our Discharge to Assess (D2A) service has been facilitating flow across all sites. Through the development of Integrated Health and Social Care Clusters, our Occupational Therapists and Physiotherapists facilitated 51 discharges in April. Each of these reflects a saving in bed days and reduced length of stay for inpatients who are medically ready to return home. Same day assessment for those referred by GPs to prevent admission to hospital has also been key in reducing pressure on the acute at this time.

We are using technology enhanced care (TEC) in new and innovative ways to support our rehabilitation. One way of doing this has been enabling patients to communicate with loved ones while in hospital with Kindles and iPads, improving their psychological and emotional recovery. These devices have also contributed to discharge planning when families can show therapists the layout of a person’s home, enabling their clinical decision making in facilitating patients home.