Boosting service-user confidence

By Carol Sinclair, Community Care Worker, ELHSCP

This really cheered me up this morning. I am a CCW in the Duty Social Work Team and concentrate on following up on people who have fallen at home. After using their Community Alarm or phoning the Ambulance service for help, I am then referred the client to complete a Falls Assessment.

After a lengthy discussion on the phone , I issued a three-wheeled walker to a gentleman last week who had been unable to get outside and was finding getting around his home very difficult only using his 2 sticks.  

On telephoning this morning to follow up on the equipment being delivered, his wife informed me that I had no idea how much of a difference this had made to her husband, and he even managed to get outside to the end of the garden, where three neighbours began clapping at him as they had not seen him in a long time.  

My client’s wife said this had really boosted his confidence and cheered him up so she wanted to say thank you.  

I know this is a bit of a story, but you get the jist! 

Carol Sinclair

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