Crisis funding for people with prepayment meters who are struggling with rising energy costs

From Morag Cockburn, Senior Partnerships Officer, Home Energy Scotland


We recognise that householders may be struggling with their fuel bills at this time, perhaps staying at home more than usual or experiencing reduced incomes – we can help. Our free, impartial energy advice service from Scottish Government is open, with our telephone advisors working safely from home to help householders worried about their energy bills or struggling to stay warm.

In particular we have access to newly available crisis funding for people with prepayment meters who are struggling with rising energy costs. Please share this with your contacts but we would really appreciate if you don’t make the following information public, as eligibility will be assessed by our advisors alongside the other advice they provide. The funding comes in the form of top-up vouchers – the advisors will have a chat to the client and provide information and support with managing energy use and if they are eligible they will be referred to receive a code which can be redeemed at PayPoint / Post Office.

If you want to share the information via your networks, we suggest this messaging:

We’re working in partnership with Home Energy Scotland, the energy advice service funded by the Scottish Government. Home Energy Scotland provide support for households with prepayment meters, including access to crisis funding. We can refer you to Home Energy Scotland, especially if you’re finding it hard to stay warm and keep up with your bills or you can call free yourself on 0808 808 2282.

We also have a useful flyer that you can download here.

If you have any questions, would be interested in being set up on our online referral portal or would like hard copies of the attached leaflet please get in touch.

Many thanks,


Morag Cockburn
Senior Partnerships Officer
Home Energy Scotland | 36 Newhaven Road | Edinburgh | EH6 5PY
| Mobile 07554 881 501 | Direct Dial 0131 468 8659

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