We all have feelings

Staff at GP practices across the county are having to deal with rising levels of abusive language from patients. This is incredibly hard for staff who have been doing their very best to support patients throughout the pandemic.

Dr Jon Turvill, East Lothian Health and Social Care Partnership (ELHSCP) clinical director and local GP, said:

“Primary care teams have been on the frontline and working incredibly hard throughout Covid and we have to understand that the pandemic is not over yet.

“Primary care teams and vulnerable patients have to be kept safe. We can only do that by keeping face-to-face contact for those who need it most and are most vulnerable.

“Practices are dealing with more calls than ever and we know that many people find telephone, video and online contact helpful and efficient.

“However, clinicians are seeing thousands of patients face-to-face weekly where that is needed.

“We would ask that people treat our hard-pressed staff with consideration and kindness, as they would wish to be treated themselves.

“We understand the frustrations of difficulties with access, but angry and abusive language is completely unacceptable.”

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