Crookston and the Abbey get fantastic Care Inspectorate reports

I don’t know if you saw the article in the Courier this week about The Abbey’s glowing Care Inspectorate Report – https://www.eastlothiancourier.com/news/18220292.care-home-staff-praised-helping-residents-vote-election/

You might also be interested in a press release we issued this week about Crookston’s equally glowing report this week – I have cut and pasted it in for you below. Before you read on, I just want to add my own thanks to staff at all three of our Care Homes for the fantastic work you do.

Here goes …

Crookston Care Home gets ‘Very Goods’ from the Care Inspectorate

The Care Inspectorate carried out an unannounced inspection of Crookston Care Home in December 2019 to check how well Crookston supports people’s wellbeing and plans their care and support. The answer is very well indeed.

Inspectors reported that people were happy with their care and support. Relatives told them that the home keeps them well informed about their loved one and staff were always kind towards them when they visited.

‘No matter what time of day or night we visit, we always find staff being attentive to our relative,’ said one family.

Residents have a say in decisions about the care and support which affect them, including end of life. They also choose where and how to spend their time and participate in a range of activities. During the inspection, several female residents went to Crookston’s own hair salon, which turned into a real social event for the women involved. The inspectors noted that staff in different units engaged in small-group activities with residents.

Mealtimes were very calm and relaxed and residents enjoyed their meals. Staff sat with residents at mealtimes, making meals more of a social experience. The inspectors commented that meals were of a good quality and people spoke highly of them.

They found that care plans were regularly reviewed and updated, and involved input from relevant professionals, and that as well as considering best practice, care plans make clear resident’s preferences and wishes. They were able to see residents’ health improving as a result of the support that they received. They also commented on a section within care plans relating to physical activity which they thought was useful for identifying how individuals could stay as physically active as possible.

East Lothian Integration Joint Board Chair Fiona O’Donnell says:

‘I am visiting Crookston soon to thank the team in person and I can say that Pauline and her team really deserve their “Very Good” rating. They look after the people who use the home with great affection and respect and are very supportive of relatives too.

‘They are also very innovative, pioneering work with Rempods in East Lothian – people might have seen these reminiscence rooms for people living with dementia when they received backing on Dragon’s Den. Crookston was also part of an award-winning intergenerational project last year with Sanderson’s Wynd Primary.

‘They are a fantastic team and they do very good work. All I can say is congratulations, thank you and keep on doing what you are doing – it’s great.’

My December Diary

Just thought I’d do a quick diary round-up now as people start getting ready for the festive season.

The run up to Christmas has been as hectic as ever. We have a visit from NHS Lothian Chief Executive Tim Davison just over a week ago during which we updated him on ELHSCP’s progress and gave him a chance to have a look around the East Lothian Community Hospital. We also said goodbye to East Lothian Council’s Chief Executive Angela Leitch, who has left to take up a new role as Chief Executive of Public Health Scotland. Alex McCrorie is Interim Chief Executive and the Chief Executive will be announced shortly.

We also held the last IJB meeting of the year, at which Judith Tait (in her Chief Social Work Officer role) gave us her annual report. The report gives a full over-view of the delivery of social work services in East Lothian, including fostering, child protection, adult protection, adult social care and criminal justice social work. It also provides commentary and analysis of the Health and Social Care Partnership. Judith said that in a difficult period for social work nationally, we are holding our own. She said that our staff continue to work hard to help people make and sustain positive changes in their lives.  She was clear that there would be challenges ahead but was confident that East Lothian Health and Social Partnership was addressing these in our strategic plan.

I think that’s a really positive message and covers not just social work but integrated health and social care. Times are tough but through a combination of innovative approaches and integrated working, we are using our resources and experience wisely to help the growing number of people who use our services to achieve good outcomes.

It has been a big year for us in so many areas – the implementation of the Carers Strategy, achievements acknowledged in the Care Inspectorate’s national thematic review of Self-Directed Support, the new East Lothian Community Hospital, Wellwynd Hub, the success of the Community Review Team, START and our new mental-health/substance misuse drop in in Musselburgh.  Those are just a few of our achievements – things are really beginning to come together and this is very much down to all of you. Your willingness to embrace integrated working and share ideas and good practice has led to much of our success this year. The momentum is building so let’s keep that going now.

So it just remains for me to wish you a Merry Christmas and a Happy New Year.  To those of you who are preparing for a break, happy holidays – rest, recuperate and enjoy! To those of you working over Christmas and New Year, a really big thank you. I know there are many people relying on you to whose days you will make a big difference. And enjoy your Christmas when it comes.

Thank you for everything this year and all the very best to you and yours this Festive Season.

My November diary

It’s been an action-packed month this November. We held our first Welcome Event for new-starts this month. We chose the new East Lothian Community Hospital as our venue, using the new Community Hall.  It’s fantastic to see the hospital signed off and fully functional.  Thanks to John Gibson and Barbara Renton for organising a very successful event and thanks to the ELCH Project Team and all the staff at ELCH for getting everything at the hospital up and running so smoothly.

It is the awards season and I have been out and about at various events, including The Queens Nursing Institute of Scotland and East Lothian Council’s Star Awards in which we did very well – see my post about Celebrating Success.

It’s been really busy getting ready for winter. The IJB signed off our winter plan at its October meeting and we can see pressures building up in our A&E departments. I would welcome any help you can give me in persuading people to use other more appropriate services like NHS24 and NHSInform if they can. The message from our A&Es is ‘use our services wisely’. Please help us get the message out there if you can. Find out more about our Winter Plan.

We had a really useful management engagement event at the end of November, at which we caught up with what a range of teams were achieving through partnership and integrated working and innovative approaches. A full write up will follow soon.

I was at the Heath and Social Care Scotland Conference at which Jeanne Freeman, Cabinet Secretary for Health was a keynote speaker, and attended the Lothian IJB Chief Officers’ Group, and, of course, there was the regular meeting with the IJB Strategic Planning Group.

Like lots of you, I expect, I am looking forward to the festive season but would like to express my real appreciation to those of you who will be leaving your friends and families over the festive period to look after our frail and vulnerable patients and clients.