I don’t know if you saw the article in the Courier this week about The Abbey’s glowing Care Inspectorate Report – https://www.eastlothiancourier.com/news/18220292.care-home-staff-praised-helping-residents-vote-election/
You might also be interested in a press release we issued this week about Crookston’s equally glowing report this week – I have cut and pasted it in for you below. Before you read on, I just want to add my own thanks to staff at all three of our Care Homes for the fantastic work you do.
Here goes …
Crookston Care Home gets ‘Very Goods’ from the Care Inspectorate
The Care Inspectorate carried out an unannounced inspection of Crookston Care Home in December 2019 to check how well Crookston supports people’s wellbeing and plans their care and support. The answer is very well indeed.
Inspectors reported that people were happy with their care and support. Relatives told them that the home keeps them well informed about their loved one and staff were always kind towards them when they visited.
‘No matter what time of day or night we visit, we always find staff being attentive to our relative,’ said one family.
Residents have a say in decisions about the care and support which affect them, including end of life. They also choose where and how to spend their time and participate in a range of activities. During the inspection, several female residents went to Crookston’s own hair salon, which turned into a real social event for the women involved. The inspectors noted that staff in different units engaged in small-group activities with residents.
Mealtimes were very calm and relaxed and residents enjoyed their meals. Staff sat with residents at mealtimes, making meals more of a social experience. The inspectors commented that meals were of a good quality and people spoke highly of them.
They found that care plans were regularly reviewed and updated, and involved input from relevant professionals, and that as well as considering best practice, care plans make clear resident’s preferences and wishes. They were able to see residents’ health improving as a result of the support that they received. They also commented on a section within care plans relating to physical activity which they thought was useful for identifying how individuals could stay as physically active as possible.
East Lothian Integration Joint Board Chair Fiona O’Donnell says:
‘I am visiting Crookston soon to thank the team in person and I can say that Pauline and her team really deserve their “Very Good” rating. They look after the people who use the home with great affection and respect and are very supportive of relatives too.
‘They are also very innovative, pioneering work with Rempods in East Lothian – people might have seen these reminiscence rooms for people living with dementia when they received backing on Dragon’s Den. Crookston was also part of an award-winning intergenerational project last year with Sanderson’s Wynd Primary.
‘They are a fantastic team and they do very good work. All I can say is congratulations, thank you and keep on doing what you are doing – it’s great.’