The ‘What matters to you?’ question can be asked in many different ways. For example:
“What are the things that are important to you at the moment?”
“What are some of the things you would you like to achieve as a result of this support?”
“When you have a good day, what are the things that make it good?”
This type of approach can help you in a number of ways. First and foremost it helps to establish a relationship, but it also helps you to understand the person in the context of their own life and the things that are most important to them. With this crucial insight you are in a much better position to work with the person to find the best way forward for them.
Here are a few examples of the sort of things people have told us matters.
When you have this type of conversation about the things that really matter to people it helps you to do your job more effectively and it helps the person to live the sort of life that is meaningful and fulfilling for them – it’s a win win!
Our Discharge to Assess (D2A) service has been facilitating flow across all sites. Through the development of Integrated Health and Social Care Clusters, our Occupational Therapists and Physiotherapists facilitated 51 discharges in April. Each of these reflects a saving in bed days and reduced length of stay for inpatients who are medically ready to return home. Same day assessment for those referred by GPs to prevent admission to hospital has also been key in reducing pressure on the acute at this time.
We are using technology enhanced care (TEC) in new and innovative ways to support our rehabilitation. One way of doing this has been enabling patients to communicate with loved ones while in hospital with Kindles and iPads, improving their psychological and emotional recovery. These devices have also contributed to discharge planning when families can show therapists the layout of a person’s home, enabling their clinical decision making in facilitating patients home.
MSK Physiotherapists are currently trialling the use of iPads to enable us to help those unable to access normal physiotherapy services during COVID-19. This allows people struggling with an MSK complaint access to the information they need to manage their condition by being supported in use of apps relevant to them. We fully expect this practice to continue post-COVID and be rolled out to the drop-in clinics.
podcast Iain and June chat about useful tips when talking to an adult with
sight loss. There’s even a mythbuster in there! Please could you share
with any colleagues you think might be interested in listening.
always, we welcome any/all feedback you can give us – just reply to this email,
and tell us what you liked, what you didn’t like, and anything else you’d like
Enable have been very creative with support a service user who is self-isolating due to being unwell.
The team have rallied around the service-user with home cooked meals being dropped off, Facetime quizzes twice daily and also Facetime support to ensure the flat is being kept clean and tidy/house, chores are being done and everything is as it should be (as if staff were still visiting the flat on a daily basis).
Our service-user appears to be managing the situation really well and has really stuck to the self-isolation guidance – he comes down once a day to collect his evening meal from the back door.
The Team as mentioned above have been doing a lot of Facetime with him as we mentioned before and the quizzes are around the service-user’s activity of choice. A staff member played darts with him the other day (the service-user played in his home and staff played in his!) The service-users is engaging really well with this which is fantastic.
Sent in by Sarah Wall, Senior Practitioner, Adult Wellbeing