We held our first ELHSCP welcome event for new starts with the Partnership (and some not so new!)
As part of the session, we asked people five key questions – see what they said.
What would you like to hear people saying about East Lothian HSCP?
• They take notice of complaints
• They are delivering relevant services
• Value for money
• Consistency of care/carers
• Provide effective and efficient services
• Modern, up-to-date, fit for purpose
• They care for you
• That we are addressing pubic concerns like those described by Marilyn
• Improving community services
• Learning from best practice elsewhere – networking and making sure we have the resources and time to do so
• Individualised and focused
• It’s a great place to work
• That we are dynamic and proactive
• Right place, right time, right solutions, right approach
• Forward thinking
• That we listen and learn
• Respecting of others
• Know about the partnership and what it’s responsible for
What’s been the best thing so far about working in East Lothian?
- Effective leadership and valued
- Opportunity to develop
- The people
- Being appreciated
- Proactive environment
- Geographically mixed, e.g., towns and country
- No traffic
- Meeting new people
- Views taken into account
- Having good relationships with other staff
How do you want to treat each other?
- With respect
- Recognising skills
- As EQUALS
- Utilising/recognising skill mix and using them
- Supporting people
- Kindness and interest
- Understanding colleagues caring needs
- ‘no blame’ culture – accept that people make mistakes
- Looking at what skills people have outside the workplace
- Recognising time constraints
- Fairness and consistency
- Good communication
- As a team.
What questions would you put to senior managers present today?
- What opportunities are there for development and progression?
- What procedure/framework is there for reporting issues?
- Do you like your job?
- Are there opportunities to shadow you in your role?
- Is there a support framework for staff who would like to develop skills to move out of their professional ‘box’ into something different?
- Is there any support for staff dealing with difficult issues?
- How do you cope/deal with all the stress/complaints you deal with on a daily basis?
- If staff have an important idea for development, where should they discuss this?
What matters to you when you are at work?
- Team working
- Person-centred care
- Break time
- Collaborative leadership
- IT working OK
- Being valued
- Good staff relationships
- Hot-desking limits a feeling of belonging
- Good support system
- Nice working environment.
This is all valuable feedback and will be taken account of. More ideas – keep them coming to firstname.lastname@example.org
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