About the Contact Centre Roles
You’ll be the first point of support for NatWest Group’s personal banking customers in one of the bank’s telephony banking teams. The bank will look to you to deliver excellent service to its customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls. You’ll need to be flexible and work a rotating shift pattern. Your hours of work will be between the hours of 7am and 9pm Monday to Sunday. You’ll be required to work 2 in 3 weekends and bank holiday working is a feature of this role.
NatWest Group will discuss your hours in more detail during the interview stage.
More details here