If you need to cancel your place on one of our courses, we really appreciate you giving us as much notice as possible (ideally at least 5 days). This enables us to offer your place to someone on the reserve list, and advise the tutor of changes to the register.
If you are likely to miss a course through sickness, advise your manager when you phone in. Your manager should then notify us and if possible, identify a replacement from the School.
All cancellations must be e-mailed to the Training & Development Team. This procedural change has arisen as a direct result of feedback received from Schools, and will ensure that both Schools and the Training & Development Team have a record of cancellations received.
When cancelling a place on a Course, please let us know the course details (reference/title), the name & designation of the delegate and a reason for cancellation