Support new web users amongst staff?

I found out today that there are staff trying to explore edubuzz who are still so unfamiliar with the web that they worry about clicking the wrong thing and breaking something, or about ending up somewhere and not being able to get back again.

No one has yet fed these points back in person: they came out of a meeting with Hilery Williams and Eleanor Carnell of Support For All today about making edubuzz more accessible.

This is good news in terms of the increase in audience, but it maybe means we need to cater more for the needs of this group. For example, our Support Wiki at currently targets an audience who are already past that stage. We don’t provide help, for example, in using Ctrl-Z to undo actions in Windows.

Ideas from the meeting included some home page options to explain terminology like blogs. The home page is currently being worked on, and these points will be used to inform that work.

It’s clear that there’s also scope to extend CPD to include foundations of web use. This could include such things as browser commands, use of the mouse and simple searching.

2 thoughts on “Support new web users amongst staff?”

  1. This is something that could emerge quite naturally on the wiki if there were a bit of a ‘campaign’. The LTS glossary also carries explanations of all these, and it’s searchable, so beware of reinventing wheels. It might be possible just to highlight its existence.

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