I recently had the pleasure of spending some time with a chief executive of a major UK service company. In terms of the bottom line there can be few people I’ve ever encountered who adopt a more concentrated and determined … Continue reading
I’ll be submitting this article for publication to TESS later this week. I’m indebted to Mothersoup for contributing her thoughts on this topic. Does it hit the spot? In a peculiar way there is a possibility that this article may offend, in equal measure, both … Continue reading
Over the last few weeks I’ve written a number of posts about parents as customers. So it was great to a very extensive response from Mothersoup All too often in education the dialogue takes place between the professionals and those … Continue reading
You know that niggling feeling that you get when you’ve got an idea bubbling just underneath the surface and can’t quite express it – then again perhaps you don’t but it’s one with which I’m often afflicted. It’s like … Continue reading
In my last post I came off the fence and expressed my sympathy for an approach where schools treated parents as customers. In this post I’d like to look at whether or not such a relationship could be extended … Continue reading
Let me put my cards on the table. I’ve never been comfortable with the idea of seeing parents as customers. For me it only served to reinforce a subservient model where we – professionals – would be told what … Continue reading
I’ve been reading the Demos paper “Journey to the Interface” which I referred to in the recent leadership dilemma. It’s a long document but a remarkably easy read and very thought provoking. The paper’s focus is the development of “customer-centred … Continue reading
Articles for Times Educational Supplement Scotland : TESS: 26 October 2012 There are seven sides to educational leadership TESS: 21 September 2012 Down with despair and up with personal credos TESS: 17 August 2012 Removing a child from a toxic family is … Continue reading
Here are all my posts relating to Community Ownership of Schools since August 2006 up to November 2009. Do I add value? August 19th, 2006 by Don Ledingham Over the summer holidays I found myself thinking fondly of my time … Continue reading
I’ve been corresponding with David Jackson of the Innovation Unit who has referred me to the work the Unit has being doing in relation to what they describe as “Radical Efficiency”. The basic premise is that it’s possible to reduce … Continue reading