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How are we doing?

Around 200 teachers took part in a survey just before Christmas to provide feedback to the IT department and Education about the level of technical support currently provided to schools.  The Survey was conducted nationally by SOCITM (Society of IT Managers) and this time round involved 8 Local Authorities from Scotland and England.

A full report will be published in February and will compare our service with that of other Authorities.  The results of the survey will be circulated for information and feedback.  I would like to thank those members of staff who took part in the survey, the feedback has already been invaluable to us.  I hope we can use this opportunity to consolidate the aspects of the service we do well and develop areas identified for improvement.  I hope we can repeat the survey in two years to enable us to continuously improve the service.