August 20, 2010
There is currently no AV Support contract for classroom projectors or interactive whiteboards in East Lothian.
IMPORTANT: In order to avoid an unnecessary call out charge, please refer to the Matrix Display Help sheet which will advise on simple checks to ensure there is a genuine fault. If there is, please contact Scott Passmore (email@example.com) to report it.
Matrix Display has been carrying out all AV jobs since Adventi went into liquidation and are our recommended AV contractor. Schools will be responsible for call out charges, parts and installation costs. Do not email or call the IT Helpdesk.
East Lothian Council has some projectors and lamps in stock at half the market price. Matrix Display will liaise with IT to check the stock and, wherever possible, use the reduced cost stock.
It’s also recommended that completely shutting down your computer then restarting by switching on the board first then the computer can often clear a problem.
Shirley Lawson – Education ICT Officer